FAQ | GRACE DISPLAY - Custom Display Rack Manufacturer
We are located in Xiamen, China. Our factory address is No.5 Ma'an Road, Xiamen. As a direct factory manufacturer, we ensure competitive pricing and quality control. We welcome clients to Nous contacter to schedule a factory visit.
Yes, absolutely. We are trusted in over 20+ countries worldwide including USA, Europe, and Australia. We work with reliable logistics partners to ensure your display cabinets arrive safely and on time.
For fully customized items, our MOQ is typically 5-10 sets depending on the complexity of the design. For standard store accessories, we may have flexible requirements. Please send an inquiry to discuss your specific project needs.
We accept T/T (Bank Transfer), Western Union, and L/C for large orders. Typically, a 50% deposit is required to start production, with the balance due before shipment.
Yes, we offer a 1-3 year warranty depending on the product type (e.g., LED lights, hardware structure). We stand by our quality and will provide replacements for any manufacturing defects.
Yes, you can download our latest 2025 Product Brochure PDF from the "Resources" section in the sidebar or by visiting our Catalog Download page.
Yes, Personnalisation complète is one of our core value propositions. From a single jewelry showcase to a complete clothing store layout, we customize dimensions, materials, colors (branding), and lighting. Visit our Customized Service page to learn more.
Certainly. Our team of experienced designers can help translate your concept into technical drawings and 3D renderings. "Make your ideas into reality" is our motto.
We typically charge a small design fee to cover the initial work, but this fee is fully refundable or deducted from the total amount when you place the bulk order with us.
Yes, we offer various branding options including silk screen printing, laser engraving, acrylic 3D logos, and metal stickers to ensure your brand stands out professionally.
Yes, we strongly recommend making a pre-production sample to verify the structure and finish. Once the sample is approved, we proceed with mass production to ensure 100% satisfaction.
Absolutely. You can choose from Warm White (3000K), Natural White (4000K), or Cool White (6000K) LED strips and spotlights to best match your store's ambiance and products.
We use high-quality, environmentally friendly materials to ensure durability. This includes tempered glass for Jewelry Displays, high-grade MDF, solid wood, stainless steel, and premium acrylic.
We strictly use ultra-clear tempered glass. It is much stronger than regular glass, safe (shatters into blunt pieces if broken), and offers high transparency to display your luxury items perfectly.
Yes, we use UL/CE certified LED transformers that are compatible with global voltages (110V - 240V). We will equip the display with the correct plug standard for your country (USA, UK, EU, AU).
Our wood products undergo strict drying, moisture control, and moth-proofing treatments. For finishing, we use high-quality baking paint or durable fire-rated laminates (Formica/Wilsonart).
Yes, security is a priority for retail displays. All our glass showcases and storage cabinets come with high-quality security locks. We can provide "keyed alike" or "keyed different" options.
For most designs, yes. We can install adjustable shelf brackets or metal tracks, allowing you to change the height of the glass or wood shelves to fit products of different sizes.
Standard production time typically ranges from 15 to 25 days after design confirmation. For urgent orders, please contact our support team at [email protected].
We use professional export packaging: EPE foam inner protection, bubble wrap, corner guards, and sturdy wooden crates. We guarantee your display racks are protected against impact during sea or air freight.
Most of our glass showcases are shipped fully assembled (ready-to-use). For large wall units, they may be shipped in sections (Knock-Down) to save shipping costs, but we provide detailed installation guides and videos.
We commonly accept EXW (Ex Works), FOB (Free on Board), CIF (Cost, Insurance, and Freight), and DDP (Delivered Duty Paid) for certain regions. Let us know your preference.
We purchase shipping insurance for all shipments. In the rare event of damage, please take photos immediately upon receipt. We will assist in claiming insurance and send you replacement parts or units ASAP.
Yes. Once the goods are shipped, we will provide you with the Bill of Lading (B/L) and vessel tracking information so you can monitor the status of your cargo online.

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